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TERMS AND CONDITIONS

Strictly 14 days payment for business customer accounts unless otherwise stated. 14 days begin from invoice date. Customer account credit is only available upon request and is determined by J-Servers if the creditor/customer is approved, this is at J-Servers discretion, you the "customer" or "creditor" agree that J-Servers may do a credit / background check to determine the application approval. Late payment for customer accounts will incur a late payment fee of 6% (percent) of the total owing invoice. Unless otherwise stated invoices must be paid in full amount before the order is shipped and or processed. 

Our hourly rate is $90.00, minimum 1 hour charge. This includes but is not limited to call out appointments (Pick up / Drop off), diagnosing devices, installing equipment & managing systems. Travel is included within this rate.

General repairs:

I confirm my data is backed up and I understand the risks of hard disk failure can lead to loss of data and under

no circumstances are J-Servers liable for any data loss whatsoever.


I understand that the time it takes to diagnose and/or repair my device is unpredictable and any times quoted are

based on a best guess of the work involved and is not a guarantee of how long it can take.


If you cancel your repair after we have started the repair you will be liable to make payment of any parts ordered

for your repair and a calculation of the cost of labor of repair will be charged. We will not release any item back to you until payment in full is received.


I understand that although everything possible is done to ensure my device is not damaged during diagnosis /

repair, some non-serviceable and sealed devices (such as iPads / Tablets / Cameras etc...) are impossible to

dismantle for diagnosis or repair without physically damaging the device to gain entry into it and the worst-case

cost will be included in the quote to repair your device.


We do not have specific knowledge of your computer and its configuration. Whilst we use our best efforts to

minimize disruption to your system, we cannot be held responsible for any unforeseen consequences of our

services including any or repair without physically damaging the device to gain entry into it and the worst-case

cost will be included in the loss or corruption of data, information or records; any loss of goodwill, or any loss

of business or contracts; any failure by you to follow our reasonable advice, recommendations or instructions;

any losses you may suffer arising from your use (or failure to use) any anti-virus and internet security software

and any loss that is not reasonable foreseeable.


I understand I will not receive my repaired device until payment is received in full.


I understand that if my device requires parts or software, full upfront payment is required before proceeding.


If I leave my device for more than 30 days without prior arrangements it is considered abandoned and my device

will be recycled, resold to recover costs or disposed of.


I understand if my device's operating system is reloaded, programs such as Microsoft Office, Word, Excel,

Anti-Virus Software, etc.. may not be present on receipt of my repaired device and I understand I will need to

provide the original installation media if J-Servers are to re-install my software.


IT IS IMPORTANT YOUR DATA IS BACKED UP. WE ACCEPT NO LIABILITY FOR LOSS OF DATA.

IF YOU ARE UNSURE, WE OFFER A DATA BACK UP SERVICE. PLEASE ASK US ABOUT OUR DATA

BACKUP SERVICE IF YOU WOULD LIKE US TO BACKUP YOUR DATA FOR YOU.


Please check your device as soon as possible and report any problem within 2 days of collection / delivery. 30 days warranty applies to most labor and parts. Virus removal service is exempt from warranty. If the problem resurfaces and is discovered by J-Servers to have been caused by negligence or misuse on behalf of the customer or other third party, J-Servers shall not be held responsible, and forgoing guaranty will be nullified.

These terms and conditions (the "Terms and Conditions") govern the use of www.JServers.com.au (the "Site"). This Site is owned and operated by J-Servers. This Site is an ecommerce & professional services website.

Intellectual Property
All content published and made available on our Site is the property of J-Servers and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Software; and
  • Hardware.

The following services are available on our Site:

  • Repair.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. 

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

Payments
We accept the following payment methods on our Site:

  • Credit Card;
  • Debit; and
  • Direct Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Australia Post Standard. Delivery may take 5 - 14 Days.
  • Australia Post Express. Delivery may take 2 - 7 Days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken; or
  • Good does not match description.

Refunds do not apply to the following goods:

  • Licensed Software..

Refunds for Services
All services sold on our Site are non-refundable, this includes labor.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.

We do not offer change of mind returns. We can only offer you a refund if the product is faulty or fails to meet a consumer guarantee under the Australian Consumer Law (in which case, see the "Consumer Guarantees" section below).

Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
J-Servers and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless J-Servers and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Tasmania.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(03) 6449 4002
support@jservers.com.au
8 Horton Street, Forest, 7330, Tasmania

You can also contact us through the Contact Us form available on our Site.


By using this Site &/or our Services, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.