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TERMS AND CONDITIONS

Payment terms for business customer accounts are strictly set at 7 days from the date of the invoice, unless otherwise specified. Credit availability for customer accounts is contingent upon a formal request and is subject to approval by J-Servers, which reserves the right to conduct a credit and background assessment. By engaging with J-Servers, you, the "customer" or "creditor," acknowledge and consent to this process. Please note that any late payments will incur a fee of 6% of the total outstanding invoice amount. Invoices must be settled in full prior to the shipment or processing of any orders, unless stated otherwise.

Our standard hourly rate is $90.00 during business hours (9:00 AM - 4:30 PM). For services rendered outside of these hours, the rate is $180.00, with a minimum charge of one hour. This fee encompasses a variety of services, including but not limited to call-out appointments (pick-up/drop-off), device diagnostics, equipment installation, and system management. Travel expenses are incorporated into the overall pricing and are calculated from our office location.

General repairs:

I acknowledge that my data is securely backed up and I am aware that hard disk failures may result in data loss. I understand that J-Servers shall not be held responsible for any data loss under any circumstances.


I acknowledge that the duration required for the diagnosis and/or repair of my device may vary, and any estimated times provided are merely approximations based on the anticipated complexity of the work involved, without any assurance of the actual time required.


In the event that you choose to cancel your repair after we have commenced work, you will be responsible for covering the costs of any parts that have been ordered for your repair, as well as a calculation of the labor costs incurred up to that point. Please note that we will not be able to return any items to you until full payment has been received.


While we take every precaution to prevent damage to your device during the diagnostic and repair process, it is important to note that certain non-serviceable and sealed devices, such as iPads, tablets, and cameras, may require invasive methods to access their internal components. This could potentially result in physical damage. Consequently, the maximum possible cost for repairs will be included in the estimate provided for your device.


We acknowledge that we do not possess detailed information regarding your computer's specifications and setup. While we strive to ensure minimal disruption to your system, we cannot accept liability for any unforeseen outcomes resulting from our services. This includes, but is not limited to, any costs associated with repairs that may require physical access to the device, potential data loss or corruption, loss of goodwill, or disruption to business operations or contracts. Additionally, we cannot be held responsible for any adverse effects stemming from your failure to adhere to our reasonable guidance, recommendations, or instructions, as well as any losses incurred from the use or non-use of antivirus and internet security software, or any losses that are not reasonably foreseeable.


I acknowledge that the return of my repaired device is contingent upon the receipt of full payment.


I acknowledge that should my device require any components or software, full payment must be made upfront before any work can commence.


If my device remains inactive for a period exceeding 30 days without prior notification, it will be classified as abandoned. Consequently, the device may be recycled, resold to offset costs, or disposed of appropriately.


I fully understand that should my device's operating system be reloaded during the repair process, there is a possibility that essential applications, including but not limited to Microsoft Office, which encompasses programs such as Word and Excel, as well as any Anti-Virus Software, may not be present when I receive my device back. Additionally, I recognize that in order for J-Servers to successfully reinstall my software, I will need to provide the original installation media for each of these applications. It is my responsibility to ensure that all necessary materials are available to facilitate this process efficiently.


Ensuring the security of your data is paramount. We cannot accept responsibility for any data loss. If you have any concerns, we provide a comprehensive data backup service. Please inquire about our data backup solutions if you would like assistance in safeguarding your information.


We kindly request that you inspect your device at your earliest convenience and notify us of any issues within 2 days of collection or delivery. A warranty period of 30 days is applicable to the majority of labor and parts. Please note that our virus removal service is not covered under this warranty. Should the issue reoccur and be determined by J-Servers to be a result of negligence or improper use by the customer or a third party, J-Servers will not assume liability, and the warranty will be rendered void.

These terms and conditions (the "Terms and Conditions") govern the use of www.JServers.com.au (the "Site"). This Site is owned and operated by J-Servers. This Site is an ecommerce & professional services website.

Intellectual Property
All content published and made available on our Site is the property of J-Servers and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Software; and
  • Hardware.

The following services are available on our Site:

  • Repair.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. 

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

Payments
We accept the following payment methods on our Site:

  • Credit Card;
  • Debit; and
  • Direct Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Australia Post Standard. Delivery may take 5 - 14 Days.
  • Australia Post Express. Delivery may take 2 - 7 Days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken; or
  • Good does not match description.

Refunds do not apply to the following goods:

  • Licensed Software..

Refunds for Services
All services sold on our Site are non-refundable, this includes labor.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.

We do not offer change of mind returns. We can only offer you a refund if the product is faulty or fails to meet a consumer guarantee under the Australian Consumer Law (in which case, see the "Consumer Guarantees" section below).

Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
J-Servers and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless J-Servers and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Tasmania.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(03) 6449 4002
support@jservers.com.au
8 Horton Street, Forest, 7330, Tasmania

You can also contact us through the Contact Us form available on our Site.


By using this Site &/or our Services, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.